Have a question you’d like to ask? We are committed to providing the best care and experience we can. There’s no such thing as a bad question when it comes to mental health. Check out the answers to the FAQs below, and don’t hesitate to get in touch if you have any additional questions.
A standard session will usually go for around an hour (50+ minutes), depending upon your individual needs and availability.
This can vary widely and depends on a number of factors, including the specific issue you are seeking assistance for, your needs, availability, and how much time you invest in between sessions practicing skills. Some clients need 1 or 2 sessions, others require a longer period.
You can make an appointment by clicking on the "make an appointment" button, or by calling the number on the contact details screen.
Fees vary depending upon the length and type of appointment. A GP referral and Mental Health Care Plan is required to obtain the Medicare rebate which is usually processed following payment of the session fee, and placed in your bank account overnight. Fees are payable at the time of the appointment, and are in-line with the prevailing APS recommended fee which increases on 1 July every year.
Information about Australian Psychological Society Recommended Schedule of Fees can be found here.
You can pay via visa and mastercard credit and debit cards, or cash. Medicare claims can be processed at the time of payment so your rebate should be deposited back into your account overnight.
From time to time things come up that were unexpected. In cases where you need to cancel a session we ask you to provide 24 hours notice. This enables another client to book in to that time slot.
A non-claimable cancellation fee applies if notice is not provided. For same day cancellations, the full cost of the session is payable.
Unfortunately, if you miss more than 2 sessions without notice, then you may need to pay upfront, and we may be unable to book you into prime time slots. This is to ensure we are being fair to all clients.
Note: APS is the abbreviation for the Australian Psychological Society.